We’re so grateful for your support in helping us spread vestibular awareness! Our online programs, self-help guides and merchandise are delivered digitally, custom-created or made to order. Because of this, all sales are final.

Digital products and programs

Once a digital download or online program is purchased, we do not offer refunds or exchanges.

Memberships that renew

Some programs, like the paid tier in The Dizzy Reset™, renew automatically until you cancel. You can cancel anytime to stop future renewals. Your access continues through the end of the period you already paid for. Payments already made are not refunded. Full details are in each program’s membership terms.

Physical merchandise

Merchandise is made to order, so we do not accept returns or exchanges. If your item arrives damaged, defective or isn’t what you ordered, email info@balancingactrehab.com within 14 days of delivery with your order number and a photo. We’ll make it right with a replacement or a refund.

Questions before you buy

Please review all product descriptions and program details before you purchase. If you have questions or need help choosing what’s right for you, email info@balancingactrehab.com before you order.

By completing your purchase, you agree to this policy.

Thank you for supporting our mission to make vestibular care and awareness accessible worldwide.